More kudos! for Sitel

Canadian-owned Sitel, the customer-care outsourcer that has a large presence in Tennessee, has been named best overall global contact center in the 2009 Black Book of Outsourcing survey, according to a company release this morning.

Sitel taps Dell exec as COO

The Nashville-based Sitel division of Canada's Onex Corp. today announced the appointment of Bert Quintana (left) as COO for the call-center and enterprise-technology provider. Quintana was previously a vice president for Dell Inc. international sales.

Sitel gains $10MM contract

Nashville-based Sitel, the contact-center operator, said this morning it has landed a $10MM contract with a client the company did not identify, resulting in additional business for Sitel's Philippines customer-care center.